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FREQUENTLY ASKED QUESTIONS (FAQ)

How to I place an order online?

Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed. If you experience any difficulties, please send any inquiries to nikki@nikkibabie.com or call us at 1 (250) 920 0077


How long should I expect a delivery to take?

Your order will be filled as promptly as possible (please allow between 3-5 business day for most orders). We will notify you as soon as possible of any delays.


What are my shipping options?

All Nikki Babie orders are shipped Canada Postal Expedited Parcel Small Business insured and signature required… that can take 5 -10 business days.  

All Canadian orders are shipped with delivery confirmation and insurance using Canada Post. Items are insured for the total purchase price. Other shipping methods are available upon request. Custom charges and taxes on international shipments are payable by customer

    •Canada Post (7 to 10 business days)

    •Courier Ground (5 to 7 Business Days)

    •Courier Air (3 to 5 business days)

Items back-ordered may have a longer delivery time-frame of 15 - 21 business days. This information along with any delivery restrictions are detailed on our product pages


Couriers

 Courier shipping requires a physical street number and address (no P.O. boxes). Should your address fall outside normal delivery areas, you will be contacted and informed of any additional shipping charges. Custom charges and taxes on international shipments are payable by customer.


How to I calculate shipping?

All shipping charges are calculated in the shopping cart according to weight and location.


What payment methods to you accept?

 We accept Visa, MasterCard, Amex and more through PayPal.


What tax rate are you charging?

If you live in, or ship your order to STATE/ PROVINCE, we are required to charge you local tax on your purchase at the current rate of X.XX%.


How will I know that my order was accepted?

Once the order has been processed, a confirmation email will be sent to you.


How do I place an order off-line?

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 1 (250) 920-0077 to speak to one of our customer service representatives, or fax your information to us,1(888)239-8802 .


What Is A Pre-Order ?

A pre-order allows our client to reserve their own personal item before the release. It is an item of merchandise that is inline to be sewn.

Our pre-order can take four to eight weeks and will be shipped at the date of completion.

Why so long ? 

We take extreme care, we manufacture our product in Canada using only the highest quality fabrics that are easy care to create our elegant versatile travelwear collection.


What is your return policy?

Click here to view our return and exchange policies.


How can I check the status of my order?

If you have an account with us, click here to view order status.


Once the order has been placed, we will send you a confirmation email & tracking number. If you wish to check on the status of your order, you can contact Us from 9 a.m. - 5 p.m. PST, or email us at nikki@nikkibabie.com. We will respond within 24 h



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